authors mathew-patterson 
ShepHyken
OCTOBER 31, 2016
23 Interview Questions You Should Ask Every Customer Service Candidate by Mathew Patterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Help Scout) How can you tell if that smart and eager customer service candidate will be an engaged and productive team member?
Kayako
MAY 12, 2016
Tracky Dacks is Mathew Patterson, who spends his days looking after the customer service team at Help Scout. Born out of call centers and technical support, WINTHECUSTOMER is a blog from Flavio Martins, author of Win the Customer: 70 Simple Rules for Sensational Service. Trackydacks. WINTHECUSTOMER.
ShepHyken
JULY 25, 2016
The 27 Best Customer Service Books by Mathew Patterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Help Scout) If you’re starting, growing or working in a customer service team, we’ve collected the books we think are most worth your valuable time.
Expert insights. Personalized for you.
48 
Let's personalize your content