Team Support

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. As one industry CEO and author tells us, “The success of your business is inherently intertwined with the success of your customer.”. What did they mean ?

Effort Score 98

Effort Score B2B Customer Success Metrics 98

Teletech

JANUARY 12, 2015

During my MBA studies, we learned about the teachings of leadership guru Warren Bennis. He authored a number of books on the subject and imparted leadership wisdom on both current and future leaders around the world. There’s more… To read the rest of this blog posting click here. or visit www.peppersandrogersgroup.com/blog.

Leadership 40

Leadership Study Customers 40

ShepHyken

AUGUST 8, 2022

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 23

Customer Service Culture Customer Retention Video 23

LiveChat

JULY 14, 2017

There is little management almost no authority implemented. Leadership style : Laissez-Faire. It’s a leadership style where a leader allows team members do their job on their own and at their own pace. The bottom line is to stimulate creativity and generate great results. Have you found your team management style?

Management 21

Management Leadership Consulting Engagement 21