OpinionLab

AUGUST 23, 2016

Here were some of the main topics being discussed: Theme 1: Omnichannel, omnichannel, omnichannel. We recently published a Strategy Guide highlighting comprehensive omnichannel data and trends. That omnichannel is a big deal and a lot of retailers are treating this as their number one CX focus right now.

Customer Journeys 60

Customer Journeys Apparel Omni-Channel Retail 60

OpinionLab

MAY 4, 2017

In my last post , I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. Ultimately, what customers “say” and what they “do” are both important to understand—fortunately, you don’t have to pick just one.

Sports 79

Sports Apparel Omni-Channel Rewards Programs 79

Second to None

FEBRUARY 4, 2020

Further, the grocery sector is now close to other categories such as health (51 percent), apparel (56 percent), home (58 percent) and auto (59 percent) in digital influence, though grocery still lags leaders such as electronics (69 percent) more distantly. Delivering on the new digital imperative.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48