Apparel Loyalty Omni-Channel Voice of Customer 
OpinionLab
MAY 4, 2017
In my last post , I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. Some customers might be very satisfied with their overall customer experience, so these incidents might have no effect on their loyalty.
Second to None
FEBRUARY 4, 2020
Consumer products companies and retailers who create those digital touchpoints have a much better shot at getting the shopper’s attention and loyalty before competitors, many of whom aren’t even in the game yet.”. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.
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