Remove Apparel Remove Omni-Channel Remove Touchpoint Remove Voice of Customer
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Four key themes from eTail East 2016

OpinionLab

Here were some of the main topics being discussed: Theme 1: Omnichannel, omnichannel, omnichannel. We recently published a Strategy Guide highlighting comprehensive omnichannel data and trends. That omnichannel is a big deal and a lot of retailers are treating this as their number one CX focus right now.

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Grocery Store Customer Journeys Are Becoming Increasingly Digital

Second to None

Consumer products companies and retailers who create those digital touchpoints have a much better shot at getting the shopper’s attention and loyalty before competitors, many of whom aren’t even in the game yet.”. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.