Second to None

MAY 22, 2018

While it is important to invest in customer acquisition and retention, it is also true that there is no time like the present, meaning that your point-of-sale associates should be practicing suggestive selling as a way to encourage those patrons that have already decided to purchase from your brand, to add on more products to their order.

Apparel 54

Apparel Voice of Customer Brands Sales 54

OpinionLab

AUGUST 23, 2016

But how do you create a fulfilling customer experience that incorporates each channel and is in line what your customer wants? the customer orders online, then the order is delivered to their car in the parking lot. Customers receive what they want quickly at minimum inconvenience and without even having to enter the store.

Customer Journeys 60

Customer Journeys Apparel Omni-Channel Retail 60

Second to None

FEBRUARY 4, 2020

We are witnessing revolutionary changes to brick-and-mortar store layouts, customer relationship building efforts, and the overall value proposition to the customers they serve. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. SOURCE: Deloitte. RELATED LINKS.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Second to None

MAY 24, 2018

Ideally, your employees are greeting customers within one minute of them walking into your store, but in reality, many customers wait over five minutes before any sort of acknowledgement takes place. One of the best ways to establish high customer acknowledgement in your stores is to make sure that they are properly staffed.

Apparel 86

Apparel Competitive Advantage Retail Voice of Customer 86