Stella Connect
FEBRUARY 22, 2017
More than 90% of customers want and expect to be able to go to a brand’s website and make informed purchase decisions, perform account-related tasks, and get their questions answered without having to contact a customer service agent. Customer self-service isn’t just a courtesy: it’s an organizational imperative.
TechSee
JUNE 12, 2018
These interactive apps remove the uncertainty as it projects the furniture or décor in 3D at full-scale, clearly showing the customer whether the item is suitable for their particular room or space, complete with accurate measuring capabilities. AR apps makes shopping for apparel easier. Self-service support.
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NICE inContact
OCTOBER 3, 2017
Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. Roughly half of customers indicate that their customer service interaction was centered on trying to resolve a problem or issue.
NICE inContact
OCTOBER 3, 2017
Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. Roughly half of customers indicate that their customer service interaction was centered on trying to resolve a problem or issue.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
Lithium
JUNE 11, 2019
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. They choose Lithium Social Media Management for Service. 20% contained in self-service.
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