Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience?

Tips 143

Tips Self Service e-support Social Media 143

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Feedback How To Self Service 52

Eptica

NOVEMBER 25, 2015

Date: Wednesday, November 25, 2015 Consistency – the missing ingredient in retail customer service? retailers understand the importance of being multichannel, with 84% of those surveyed offering customer service via email, Twitter, Facebook and chat, alongside their website. Published on: November 25, 2015.

Retail 48

Retail Customer Service Social Media Self Service 48