ProProfs Chat

JULY 30, 2021

Brand perception requires years of focussed efforts: understanding your customer base, reaching out to them through surveys, keeping a close eye on their online reviews, interacting with them on social media, and so on. Brand Net Promoter Score (NPS) Template. Read more: How to Calculate Net Promoter Score (NPS).

Brands 111

Brands Net Promoter Score Social Media e-support 111

BirdEye

MAY 23, 2023

Choose the right rating scale To avoid frustrating your customers with lengthy feedback surveys, consider using a Net Promoter Score (NPS) instead. You can average the responses across your entire customer base to understand how customers perceive your business.

Feedback 52

Feedback Survey Net Promoter Score NPS 52

ProProfs Chat

AUGUST 21, 2020

For Google, millions of small businesses form a major chunk of its customer base and with an empathetic approach, it is helping them stay alive. An empathetic approach ensures that your business never compromises with respect even when you have to say ‘no’ to the customer. .

Culture 105

Culture How To Net Promoter Score Apparel 105

ProProfs Chat

SEPTEMBER 20, 2019

But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? Let’s have a look at how MeUndies , a well-known brand for underwear, apparel, and loungewear, does it. The brand drives customer retention using two elements – referral programs and gamification.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68