Remove Apparel Remove Brands Remove Engagement Remove Online Experience
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Is the Future of Retail, Physical or Virtual?

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Offering free returns may work for apparel but not for electronics. Delivery : Whether we buy online or in-store, one thing is clear; we want it NOW!

Retail 194
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Offering free returns may work for apparel but not for electronics. Delivery : Whether we buy online or in-store, one thing is clear; we want it NOW!

Retail 177
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Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Online and offline experiences are fluid and connected.

Company 98
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Mastering customer feedback forms for growth

BirdEye

A feedback form is an engagement tool that allows you to reach customers and collect their opinions and ideas. Gathering feedback directly from those you wish to serve helps you gain keen insights into the customer experience. Keep the flow right Maintain a logical flow to the questions to keep customers engaged.

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How are retailers working to improve customer experience?

Eptica

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? Share this page on: Tweet.

Retail 48
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Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital

West Monroe

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. However, challenges are ahead.

Company 52