InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 260

Analytics Effort Score Social Media Innovation 260

Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The team members have been trained to notice the need, arrange for back-up, make the offer to the guest, and provide the service.). Chick-fil-A [private], now America’s favorite chain restaurant , is proof.

Sales 113

Sales Hospitality Guest Experience Culture 113

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. As the conference went on, I noticed four trending topics in their presentations: Trend #1: The Influence of Frontline Employees. Trend #2: The Importance of Engaged Employees.

Guest Experience 40

Guest Experience Trends Engagement Conference 40

Qualtrics

JULY 2, 2019

In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor. It was just so amazing to me that I could connect my past analytical skills with my sales skills working again in the XM industry with Qualtrics.

Sports 34

Sports Guest Experience Culture Travel 34