ViiBE Blog

APRIL 26, 2021

These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. You can vastly improve your customer experience by adding omnichannel communications to your IT support hotline.

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Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

JULY 29, 2021

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Live Feedback and Analysis. Our AI systems provide live feedback to agents when they are on the call itself. Omnichannel Communication — The New Norm.

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Call Center Self Service Social Media Omni-Channel 52

NobelBiz

MAY 24, 2022

Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version. In other words, there is no need for specialized equipment or extensive integration to set up a Call Center. Do you solely handle inbound calls or also manage outbound campaigns?

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Call Center Tips Virtual Call Center Management 52

NobelBiz

JUNE 16, 2020

There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete. Cell Center Outsourcing Market to Grow by $13.54

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Contact Center Virtual Call Center Call Center Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. This frees up more time for trainers and agents to focus on enhancing the client experience.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. This frees up more time for trainers and agents to focus on enhancing the client experience.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

ViiBE Blog

JANUARY 22, 2021

No more call redirection, no more operational pauses. Virtual call center : ViiBE proposes an architecture based on virtual call centers and expertise in accordance with Business Units so that our partners can containerize their data per entity. as well as our timeline.

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