TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

AWS Machine Learning

SEPTEMBER 22, 2022

Real-time targeted sentiment analysis in Amazon Comprehend has several applications to enable accurate and scalable brand and competitor insights. Traditional analysis provides sentiment of the overall text, which in this case is mixed. Prominent applications of real-time sentiment analysis will vary across industries.

Social Media 66

Social Media Contact Center Analysis Hotels 66

NobelBiz

OCTOBER 17, 2023

Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction. Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. We’re going to get better at generating actions from X- and O-Data insights and integrating that into customer interactions.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38