TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

AWS Machine Learning

SEPTEMBER 22, 2022

Real-time targeted sentiment analysis in Amazon Comprehend has several applications to enable accurate and scalable brand and competitor insights. Traditional analysis provides sentiment of the overall text, which in this case is mixed. Prominent applications of real-time sentiment analysis will vary across industries.

Social Media 66

Social Media Contact Center Analysis Hotels 66

NobelBiz

OCTOBER 17, 2023

Data Silos: Data might be stored in different systems or formats, making integration and analysis complex. Real-time Analysis: For some decisions, real-time data insights are essential, but achieving this can be technologically challenging. Determining which data points are crucial for decision-making is a challenge.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed. We’ll see more CX leaders who can do it all.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38