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6 tips to improve your IT support

ViiBE Blog

Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Increase the lines of communication. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Invest in new technology.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Live Feedback and Analysis.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

Provide adequate training for your call center agents on how to use their new technology and communication tools effectively. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.

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Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Engagement: In interviews, contact center agents expressed a desire to communicate with their coworkers and stay connected to their team and organization.

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Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Engagement: In interviews, contact center agents expressed a desire to communicate with their coworkers and stay connected to their team and organization.

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Performance Management: Best Practices for Leaders, Managers and Agents

NobelBiz

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., Furthermore, in businesses where data analysis is meticulous, you will have more time for qualitative examination of this business insight. Work 40 hours per week on forecasting.

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Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

No more call redirection, no more operational pauses. Virtual call center : ViiBE proposes an architecture based on virtual call centers and expertise in accordance with Business Units so that our partners can containerize their data per entity. Keep an eye out for that in the coming weeks!