ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. is renowned for its customer service. So, how to do it?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Bold360

APRIL 27, 2017

Time and time again they top the list of airlines to which customers feel loyal. One great example is how frequent fliers with elite status on other airlines can make the jump to JetBlue and start reaping the rewards of the premium Mosaic status immediately. engender loyalty! Take a look at JetBlue.

Tourism 56

Tourism Travel Customer Service e-support 56

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

ClearAction

MAY 29, 2016

For example, airlines used to send generic lists of deals, which now zero-in on the customer’s home city and preferences. Self-service has skyrocketed, allowing 24×7 ability to specify or learn of changes; for instance, customers can get a real-time text message that a flight gate number has changed.

Marketing 48

Marketing Customer Experience Chief Customer Officer Self Service 48

Kustomer

NOVEMBER 25, 2021

If you’re a retailer, a great store experience, if you’re an airline, a great inflight experience, like there are awesome places to delight customers, and you should keep doing that stuff by all means otherwise, what’s the point of being in business, right? And as a company you have got to handle the baggage.

Customer Service 84

Customer Service Effort Score Self Service Customers 84