ProProfs Chat

SEPTEMBER 20, 2019

Syed thus turned to Twitter and expressed his anger towards the airline. . Instead of responding quickly to the promoted tweet of their customer, the airline giant took eight hours to reply. People are willing to spend $20 more when an airline responds to them within six minutes. The Technology Angle.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

LoyaltyPlus

JANUARY 19, 2021

LoyaltyPlus echoes the sentiment expressed by Currencyalliance.com and says 2020 was a baptism of fire for many businesses in terms of their business continuity processes, systems and their ability to guarantee value – whatever the trading conditions. Phocuswire.com reflects on the stressed airline industry as a case in point.

Gamification 52

Gamification Customer Centricity Airlines Loyalty 52

LoyaltyPlus

AUGUST 4, 2017

Improve your competitive advantage through leading-edge customised CRM and Rewards Systems Software Solutions. MediaPlus is a strong Social media component which allows for social media integration, gamification and social media engagement and campaigning. The Functional Architecture of CRMPlus. Get the unfair advantage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Currency Alliance

DECEMBER 19, 2022

Legacy technology constraints can still impede progress, but most companies have modernized their tech stack sufficiently in the past three years, that even legacy systems are no longer a roadblock. During the past 5 years, many airline loyalty programs have proclaimed they intend to become lifestyle businesses.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

MAY 20, 2024

There’s a big difference between two people who both spend $2,000 in a single transaction with American Airlines – one, on a single business-class ticket to Paris; the other on 4 economy seats to visit family in Texas. If the customer has 2-4 credit cards all offering the same thing, it doesn’t really influence which card is top of wallet.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Asia Miles, the loyalty program of Cathay Pacific airline group, teamed up with Accenture to do just this. The technology was deployed as part of an ‘Unlock More Miles’ campaign with the airline’s dining partners in Hong Kong.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Kustomer

JULY 8, 2021

Darryl has been involved with AI for years and is an expert at teaching leaders how to fully integrate these new systems into everyday operations. It’s this connection between all the different systems in an on-premises world. Tune into the episode to learn more. Hot Take: How Artificial Intelligence Promotes Human Interaction.

Contact Center 98

Contact Center Self Service Consumers Examples 98