ProProfs Chat

SEPTEMBER 20, 2019

Following a trip made from Chicago to Paris, Hasan Syed, one of the customers, was frustrated at British Airways’ inability to tackle the issue of lost luggage. Syed thus turned to Twitter and expressed his anger towards the airline. . After all, when a customer loses the luggage, they expect the issue to be resolved at the earliest.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

LoyaltyPlus

JANUARY 19, 2021

LoyaltyPlus echoes the sentiment expressed by Currencyalliance.com and says 2020 was a baptism of fire for many businesses in terms of their business continuity processes, systems and their ability to guarantee value – whatever the trading conditions. Phocuswire.com reflects on the stressed airline industry as a case in point.

Gamification 52

Gamification Customer Centricity Airlines Loyalty 52

LoyaltyPlus

AUGUST 4, 2017

Improve your competitive advantage through leading-edge customised CRM and Rewards Systems Software Solutions. MediaPlus is a strong Social media component which allows for social media integration, gamification and social media engagement and campaigning. The Functional Architecture of CRMPlus. Get the unfair advantage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Currency Alliance

DECEMBER 19, 2022

Legacy technology constraints can still impede progress, but most companies have modernized their tech stack sufficiently in the past three years, that even legacy systems are no longer a roadblock. The key is enabling customers to redeem points with a much higher perceived value than the actual cost of delivery.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. By the end of the programme’s first year, loyalty members made up 44% of Tarte.com revenue, despite only making up 21% of the total customer base. This effort is a marked improvement.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

APRIL 10, 2021

You might have noticed that several airlines mortgaged their loyalty programs in 2020 for many billions of dollars. On a personal note, I don’t sell loyalty systems or provide consulting services. Massive businesses, such as Kodak and Blockbuster and – recently – some large airlines, have already suffered that fate.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

You might have noticed that several airlines mortgaged their loyalty programs in 2020 for many billions of dollars. I don’t sell loyalty systems or provide consulting services. A customer’s loyalty is based on their perceived value in doing business with you, and their cumulative experience interacting with your company.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52