Natalie Petouhof

MAY 11, 2016

(digital retail, supply chain, payments, ‘ubiquitous-channel’ retail). • Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. (crm,

Case Study 40

Case Study Study Innovation Leadership 40

Natalie Petouhof

FEBRUARY 21, 2016

Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. examples: crm, customer experience). (examples: digital retail, supply chain, payments, omni-channel retail).

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132