BlueOcean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Contact Center Infrastructure. Next, let’s look at the physical space that is home to your contact center.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

Magellan Solutions

OCTOBER 18, 2022

Call center telemarketing is used for a variety of things. In addition to its most typical function of advertising goods and services, you can use it to gather data, create leads for sales, and conduct surveys. . This is because most contact centers have their own list of available numbers they can call.

Call Center 81

Call Center Advertising Sales Call Recording 81

AWS Machine Learning

APRIL 30, 2024

After each call, contact center agents often spend up to a third of the total call time summarizing the customer conversation. This can make it challenging to scale quality management within the contact center. In this post, we show you how to use the new generative call summarization feature.

Analytics 101

Analytics Customer Service Call Recording Contact Center 101

SmartKarrot

SEPTEMBER 24, 2020

Additionally, do some analysis of your call records. And ascertain what the main drivers are for the call transfers or escalations. Prompt follow-up with customers after they’ve given feedback can help contact centers drive increases in NPS. Analyze your data . Quick follow-ups.

Net Promoter Score 10

Net Promoter Score NPS Call Recording Feedback 10

AWS Machine Learning

NOVEMBER 22, 2023

Talk with AWS experts in 14 different industries and explore industry-specific generative AI use cases, including demos from advertising and marketing, aerospace and satellite, manufacturing, and more. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Innovation 117

Innovation Training Contact Center Data 117

NobelBiz

JULY 26, 2022

While the call center can be proud of having richer and more specific information about customers and managing them. Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis. This is a terrific strategy to keep your advertising approach fresh.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

Kustomer

JANUARY 14, 2021

Yeah, so I grew up in the outsource contact center space. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. There’s, you have traditional contact center reps that have been doing work from home forever.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81