Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Oracle

DECEMBER 3, 2019

Change #1: Artificial intelligence-powered, zero-wait customer response. When’s the last time you picked up the phone to solve a customer service issue? Chatbots are increasingly replacing call center agents as the first line of customer service inquiry.

Social Media 51

Social Media Multi-Channel Chatbots Retail 51

BirdEye

MAY 14, 2021

It’s about customer experience and meeting the customer where they are. It’s not that we’re not doing digital advertising. Now, we’re really focusing on the other aspects of that customer journey and helping customers move through their buying process effectively.

Customer Journeys 89

Customer Journeys Marketing Touchpoint Social Media 89

Magellan Solutions

JULY 28, 2021

Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Advertising channels. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Customer Service. and make changes accordingly.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52