CSM Magazine

SEPTEMBER 17, 2015

Martin Ellingham, Product Manager at Aptean, discusses the impact of the Financial Conduct Authority’s (FCA) Complaints Handling Policy Statement PS15/19 on financial services businesses, and how Aptean has adapted its ‘Respond’ complaints management software to meet the new demands.

Financial 40

Financial System Meeting Policies 40

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. They need to adopt a solution properly adapted to their needs. One that would take into consideration the ever-changing regulations and compliance. And pay extra attention to it.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

BirdEye

FEBRUARY 23, 2024

Let’s dive into how mastering this vital skill can be a game-changer for your organization, leading it to new heights of success. Remember that meeting where everyone spoke a different language? While operating independently, they’re united by a common goal: the organization’s success. These are: 1.

Communication 62

Communication Multi-Channel Culture Social Media 62

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132