NobelBiz
MARCH 5, 2024
Agent Performance Reports: By analyzing individual and team performance metrics, Nobelbiz helps managers identify training opportunities, monitor agent engagement, and recognize outstanding performances. Agent Engagement Score : Engaged agents are more productive and provide better customer service.
ViiBE Blog
JANUARY 19, 2022
While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Remote training Knowledge sharing is one of the major issues when it comes to remote work. But that is not enough to make them loyal.
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ViiBE Blog
JANUARY 19, 2022
While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Remote training Knowledge sharing is one of the major issues when it comes to remote work. But that is not enough to make them loyal. Download now 2.
Playvox
JULY 14, 2023
Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement. Things like customer satisfaction scores (CSAT) and Net Promoter Scores (NPS) are good indicators of customer happiness.
Playvox
JULY 31, 2023
Understaffing leads to paying more in overtime, poor adherence to service-level agreements (SLAs), low Customer Satisfaction (CSAT) and Net Promoter Score (NPS) results, high levels of customer churn, and agent attrition. These include breaks and other activities, such as team meetings and training. Who’s away?:
CSM Magazine
OCTOBER 28, 2020
Despite an already-impressive contact centre Net Promoter Score (NPS) of 65%-75%, Idaho Central Credit Union (ICCU) knew it could provide even better service to its members. To correct the situation, leaders built a custom training program featuring tangible examples of proper/meaningful apologies. The ONE Awards Winners.
Eptica
SEPTEMBER 28, 2015
In addition to recruitment and training you need to focus on a wide range of factors, from the systems they access to help customers , to the manner in which their work is scheduled and positioned with the company. Even customers value efficiency when it makes it easier and faster for them to get their questions answered.
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