TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

FEBRUARY 9, 2021

Dawson College understood that developing a personal connection with the students was essential, so they also incorporated Comm100’s video chat tool so they could speak face-to-face. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. In addition, our sales team loves it.

Examples 146

Examples Industry e-support Abandon Rate 146

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Download now 2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

NobelBiz

MARCH 21, 2023

Reorient your approach around the client Contacting your customer support should be quick and straightforward. Because, rather than having a clear discussion about the issue they are facing, their priority is now expressing their dissatisfaction with the quality of your customer support.

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Live chat enables patients to connect with healthcare representatives directly on a company’s website in real-time. Use AI as a virtual triage .

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

SmartMessage Blog

NOVEMBER 20, 2019

Thanks to the reservation assistant, the brand has seen an 11% increase in their booking rates. The in-store sales also grew as Sephora saw an average spent of $50 per client who booked their appointment on Facebook. E-Commerce. Vodafone’s chatbot is delivering double the conversion rate of its website.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49