SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

Retail 52

Retail Trends Self Service Customer Experience 52

Grade.us

MAY 18, 2021

SEO software company Whitespark’s bi-annual local search ranking factors survey from 2020 put reviews as the most influential ranking factor in local search after Google My Business (GMB), a 16% slice of the pie: That makes reviews arguably the most significant lever marketers and Local SEOs can pull for their clients. But more on that later.)

Competitive Advantage 44

Competitive Advantage Marketing Social Media Course 44

SurveySensum

JULY 20, 2023

companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided. Churn 1: High-Spending Customers Stopped Shopping With You When customers who used to spend a lot of money at your company suddenly stop shopping, it’s called high-spending customer churn.

Retail 52

Retail Feedback How To Self Service 52

NobelBiz

FEBRUARY 17, 2023

Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. But service level varies mainly by communication channels, and here are the standards for each: Phone: 80% of calls are answered in 20 seconds or less. billion by 2029, an increase of 12.2%.

Call Center 52

Call Center Measurement First Call Resolution Contact Center 52