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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

The objective of this survey is to assess various aspects of the customer’s interaction with the dealership sales process which will enable the dealership to offer the best after-sales service. billion users by 2028. This will evidently boost their customer satisfaction.

Survey 52
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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. And it seems they’re right, as food manufacturers and retailers are faced with corresponding shifts in production and sales strategies to keep up with these ethical eaters. It’s What’s for Dinner! billion in 2013. Embrace soy.

Trends 40
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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. And it seems they’re right, as food manufacturers and retailers are faced with corresponding shifts in production and sales strategies to keep up with these ethical eaters. It’s What’s for Dinner! billion in 2013. Embrace soy.

Trends 40