Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. in the forecast period of 2019 to 2026. In other words?

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

CustomerSuccessBox

MARCH 2, 2022

million in USD (2026). from 2021 – 2026. These help in reducing churn and monitoring of customer health scores, and of course the arrival of cloud deployment. Yet, customers expect to receive the best service to meet their needs. The adoption of self-service tools has become the norm for customers.

Software 52

Software Customer Success Marketing Transportation 52

CSM Magazine

JANUARY 16, 2023

I suspect the move to digital isn’t just about service. Self-service is an extremely important part of delivering great customer service. Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026.

Chatbots 52

Chatbots Strategy Airlines Self Service 52