ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better. Thank you, Replicant, for this honor!

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySparrow

JANUARY 7, 2021

Whether your customers shop for their own need or on behalf of their organization, they simply expect a memorable interaction with the brand. After the pandemic, every brand is becoming customer-centric. Building an engaged customer base requires internal effort. billion by 2024. Increasing Value of Authenticity.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Retently

MAY 9, 2024

Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets. FAQs and an automated chat system can save time and reduce costs, but can also severely hurt your customer retention rate.

Customer Retention 78

Customer Retention B2B Customer Journeys Loyalty Programs 78

BirdEye

DECEMBER 8, 2023

7 online carpet cleaning marketing ideas Apart from using digital marketing tools, here are seven carpet cleaning marketing ideas you can implement in 2024: 1. By exploring innovative advertisement ideas, the section aims to inspire carpet cleaning businesses to think outside the conventional norms. Drives revenue growth efficiently.

Tips 57

Tips Strategy Marketing Social Media 57