Remove 2024 Remove Communication Remove NPS Remove Rewards Programs
article thumbnail

Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear. Over 90% of businesses today offer a loyalty program.

article thumbnail

Top 10 Employee Pulse Survey Tools to Watch Out for in 2024

SurveySensum

From how satisfied they are with the tasks to how they feel about communication in the office, the pulse survey covers all the aspects of employee engagement. They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement. What is an Employee Pulse Survey Tool?

Tools 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Best Customer Retention Software to Try in 2024

SurveySparrow

It ensures consistent communication with customers and, more importantly, streamlines repetitive tasks. It’s about tailoring the recommendation, shopping experience, and communications based on customer data. One software that helps with this is BHN Rewards (formerly Rybbon). That’s not it.

article thumbnail

10 Best Anonymous Feedback Tools in 2024

SurveySensum

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. We’ve conducted thorough research and curated a list of the top 10 Anonymous Feedback tools that you should surely check out in 2024. G2 Review: 4.7/5

Tools 52
article thumbnail

The role of emotions in CX and how you can use them to design better experiences

ECXO

This is what the famous NPS attempts to measure. Prefrontal Cortex and Hippocampus: It is well known that the decision-making process results from communication between the prefrontal cortex and hippocampus. Reward Programs: The anticipation of rewards can stimulate the amygdala. All Rights Reserved.