Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? As the markets and consumers change, brands can’t simply stick with what they’ve done in the past.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

ShepHyken

JULY 3, 2023

100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Blake Morgan

JUNE 16, 2023

Self-service allows customers to get the assistance they need on their schedules instead of having to wait on hold for a contact center agent. Companies should prioritize self-service options for customers, such as providing service through chatbots, online forums and communities, or video or AR tutorials.

Self Service 59

Self Service Chatbots Contact Center Video 59

BirdEye

OCTOBER 31, 2023

For a quick step-by-step and updated process (as of October 2023) for finding your business page and personal Facebook URL link on desktop, browser, and app, read this blog or jump to the desired section from our table of content: Table of contents What is a Facebook URL? How do you customize/change your Facebook profile URL?

How To 109

How To Social Media Connections Brands 109