Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
InMoment XI
AUGUST 31, 2023
This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Learn more and sign up here: XI Forum Europe 2023 Any questions we didn’t answer here? What are you waiting for?
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Lumoa
OCTOBER 26, 2022
There are nonetheless also many options for those who are still not ready to travel and meet people, as organizers have become better and better at offering an experience that is comparable to face-to-face interactions. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online.
Lumoa
NOVEMBER 17, 2022
Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Poor customer service interactions could lead to a potential loss of business. Chatbots are a popular CX trend moving into 2023.
Lumoa
FEBRUARY 28, 2023
Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. But when you zoom out and think about your customers’ experiences as a whole, you’ll see some common elements: the channels they use to purchase your products, the ways they contact your support team, and the systems they interact with.
Lumoa
SEPTEMBER 30, 2022
Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. It’s estimated that 61% of bank customers interact with their institution’s digital channels on a weekly basis. Future Trends for Customer Experience in Banking in 2023. But, this doesn’t mean they’re ready to go fully digital. .
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
He'll also unpack the 3 elements you should add to your go-to-market approach: Aligning revenue and buying teams through collaborative, modern experiences Maintaining presence in your absence with Digital Sales Rooms Driving future engagement with real-time data on interactions and past success Don't miss out!
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning. April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
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