NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. This mix of technology and human care turns a contact center into a trustworthy place where good conversations happen. Understanding the Basics: What is VOIP?

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

TechSee

SEPTEMBER 3, 2019

In fact, the global Contact Center as a Service (CCaaS) market is projected to expand to USD 24.11 billion by 2023, up from USD 6.47 Emerging software consumption models reject the perpetual licensing model in favor of seat-subscription-based or usage-based licensing. Cracking the KPI Conundrum.

Contact Center 84

Contact Center Self Service Contact Center Software B2C 84

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. This change demands effective tech solutions that can maintain, if not elevate, the quality of service provided by agents working from various locations. Watch now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

MAY 24, 2021

Let’s break down both of these technologies and pinpoint their differences. What are the types of call center technologies? There is a lot of confusion about cloud-based contact centers and traditional on-premise call centers. On-premise technology You wouldn’t change a winning team, would you?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52