2023 Call Center Call Center Experience Customer Service 
ShepHyken
MARCH 25, 2024
Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Here are my top five picks from last week.
Horizon CX
APRIL 3, 2023
You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” How often have you heard that phrase from the same business you happen to call many times over? Aim to have a recording last only four minutes.
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ShepHyken
FEBRUARY 26, 2023
Each week, I read many customer service and customer experience articles from various resources. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.
NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
AWS Machine Learning
DECEMBER 21, 2023
Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.
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