2022 Gamification Omni-Channel Trends 
TechSee
DECEMBER 16, 2021
In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Let’s look at some of the trends that are expected to drive this year’s priorities.
Playvox
APRIL 27, 2023
Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.
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NobelBiz
AUGUST 28, 2023
Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Embrace an omnichannel approach. The answer?
SurveySparrow
NOVEMBER 19, 2021
10 Best Zendesk Apps & Integrations of 2022. Ranked as one of the top 100 fastest growing products by G2 , SurveySparrow is an omnichannel feedback platform. These are helpful for spotting trends in your customer interactions. Kaizo is a performance management software fueled by gamification and AI. Pricing : Free.
Retently
APRIL 5, 2024
Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.
NobelBiz
APRIL 18, 2023
The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service.
Playvox
JUNE 22, 2023
Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? What trends, such as AI , will shape CX in the coming years? Allow for additional customer sentiment comments in surveys and categorize them to spot trends for improvements. Why do metrics matter?
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