2022 Events Gamification Report 
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. According to a 2020 Call Centre Helper report , 23.9% According to a 2020 Call Centre Helper report , 23.9%
Playvox
MARCH 12, 2024
trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.
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Playvox
DECEMBER 21, 2022
Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Regular inclusion in company events. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022.
BirdEye
DECEMBER 8, 2022
As of July 2022, TikTok has reached one billion monthly active users. You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. How to use them: Announce product launches and events. Interactive social apps.
Retently
APRIL 5, 2024
In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.
Playvox
MAY 2, 2023
TechTarget reports that full CCaaS, on average, costs $1,356 per agent per year, as opposed to $2,104 for an on-premises contact center solution. Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely.
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