Playvox

APRIL 11, 2023

According to a 2022 Gallup report , employee feedback should happen a few times a week. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral.

Contact Center 77

Contact Center Training Gamification eBook 77

Retently

APRIL 5, 2024

AI-Powered Chatbots for Immediate Assistance Chatbots powered by AI are the tireless customer service representatives of the digital age, providing instant responses and on-the-spot assistance. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

APRIL 27, 2023

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Understand and plan for adequate staffing of customer service reps to ensure success. Address all challenges that come up — for customers and agents.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52