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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

AI-Powered Chatbots for Immediate Assistance Chatbots powered by AI are the tireless customer service representatives of the digital age, providing instant responses and on-the-spot assistance. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Understand and plan for adequate staffing of customer service reps to ensure success. Address all challenges that come up — for customers and agents.