COPC

AUGUST 16, 2022

Three ways to ensure quality assurance (QA) results align with customer satisfaction (CSAT) and issue resolution: Redesign your quality form to focus on key drivers. Evaluate interactions from the customer’s perspective. Turn your quality assurance program into a trusted source for customer insight.

Customer Satisfaction 76

Customer Satisfaction Metrics Policies Measurement 76

SAP Customer Experience

JANUARY 10, 2022

In the next SAP Fiori Makers call our customer B/S/H will showcase the SAP Fiori application they have built for their re-design of talent development. Dr. Philip Meyer from B/S/H will present how they re-designed an internal application that helps their HR Managers to identify the best fit diverse talent.

Management 90

Management Customer Experience Design Customers Customer Experience 90

CSM Magazine

SEPTEMBER 13, 2021

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support.

Transportation 52

Transportation Fashion Ecommerce Hospitality 52