2022 Customer Care Feedback Gamification 
NobelBiz
APRIL 18, 2023
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.
Retently
APRIL 5, 2024
When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.
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SurveySparrow
SEPTEMBER 16, 2022
Through fun, conversational and mobile-friendly surveys, SurveySparrow makes it simple for teams to collect, analyze, visualize and act on employee feedback. With this feedback, you can customize your employee recognition program to reflect what your teams prefer. Key Features. Key Features. Listen: $2 per user per month.
Playvox
JUNE 22, 2023
Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.
Lithium
JUNE 7, 2022
Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. The Hybrid Future is Here: Let’s modernize your agent's experience Your agent’s experience can make or break your customer satisfaction. to reduce customer and agent mental stress.
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