Lumoa

JULY 17, 2023

It is no longer a competitive advantage but a necessity. As part of the change, organizations need to challenge the status quo, experiment, and of course, become comfortable with failure. Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

SmartKarrot

JANUARY 21, 2022

Reducing churn, of course, along with, perhaps, word-of-mouth referrals! We, at SmartKarrot, have learned that there is no bigger competitive advantage than providing first-class customer service. Customer service tips to follow in 2022. These are the top customer service tips one needs to follow in 2022.

Tips 10

Tips Customer Service Self Service Multi-Channel 10

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. The answer is nuanced, of course. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! Offer seamless omnichannel experiences: Ensure customers can easily engage with your retail business across multiple channels.

NPS 52

NPS Retail Net Promoter Score Effort Score 52