BirdEye

MAY 25, 2023

According to research from 2022, 70% of consumers opted in to receive direct text messages from businesses. The comparison of SMS vs. MMS messaging also comes down to cost and character limit. Consider what information you need to communicate. Further, most businesses report SMS click-through rates between 20% and 35%.

Video 98

Video Comparison Loyalty Programs Social Media 98

Interactions

SEPTEMBER 8, 2023

This infrastructure powers all communication channels and drives 97% intent recognition accuracy – a notable result compared to competitors who use “bolt-on” third-party AI services that don’t deliver the same accuracy. Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem.

Interaction 62

Interaction Self Service Customer Service Contact Center 62

Currency Alliance

NOVEMBER 22, 2017

Take loyalty programs for example. When I was younger I was a member of a coalition loyalty program but it never seemed to offer me the same kind of value. The system now is incredible by comparison. There’s also a lot more useful communication these days (rather than just marketing noise). I get that.

Case Study 45

Case Study Study Airlines Hotels 45

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Survey Tools Customer Experience 52