Customer Bliss

FEBRUARY 18, 2022

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). He explains that it’s about caring what needs to be done today in order to keep a customer or employee.

Customer Experience 286

Customer Experience Chief Customer Officer Leadership Course 286

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. And Confluent is innovating a new category of data infrastructure. Intersection of Innovation in Live Sciences and CS. via GIPHY.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Thematic

MARCH 27, 2024

Being a utility, they usually only hear from customers when things are going wrong. This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. Along the way they demonstrated that improving the employee experience has a positive impact on customer experience.

Chief Customer Officer 62

Chief Customer Officer Customer Journeys Analysis Feedback 62

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52