Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. Providing coaching for your frontline agents.

Report 99

Report Customer Service Effort Score Customer Satisfaction 99

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. In fact, 95% of consumers take customer service into consideration when making purchases and more than half (62% of US consumers) say they would switch brands after a poor experience. .

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Strativity

APRIL 27, 2023

The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Third-party services represent ~52% of the downloads.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Third-party services represent ~52% of the downloads.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Qualtrics

JANUARY 23, 2020

For one thing, it can increase revenue and build brand value. In addition, the company plans to hire 10,000 refugees across 75 countries by 2022, and to hire 25,000 veterans and military spouses by 2025. Know how you’ll measure success. Define the KPIs and metrics you’ll use to measure progress against your goals.

How To 26

How To Policies Employee Engagement Study 26