How to Successfully Start A New Communication Channel In A Call Center?
NobelBiz
FEBRUARY 15, 2023
Offer training The best way to achieve a good launch of a new channel is to make sure your employees are aware of the new channels and know how to use them. This can take the form of training on technology skills and tactics. In other words, you have 3 important components to a true call center omnichannel solution.
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