Comm100

JUNE 5, 2024

In this article, we’ll take a closer look at how engaging customers at just the right moments with chatbots during their online shopping journey can help reduce cart abandonment rates. The financial impact is substantial—billions of dollars in potential sales are lost each year.

Abandon Rate 130

Abandon Rate Ecommerce Chatbots e-support 130

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Macro financial pressures. Overarching trends have widespread influence.

Software 40

Software Trends Self Service B2B 40

Playvox

JUNE 22, 2023

Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SurveySensum

JULY 20, 2023

Now, you might be wondering how to achieve this. The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits.

Retail 52

Retail Feedback How To Self Service 52

SurveySensum

JULY 7, 2023

Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? But how to ensure that? Payment Page Feedback Survey Baymard Institute’s report on “Cart Abandonment Stats 2023”, found that, out of 69.9% This is just one touchpoint where Croma interacts with their customer.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you? But how to ensure that? Payment Page Feedback Survey Baymard Institute’s report on “Cart Abandonment Stats 2023”, found that, out of 69.9% This is just one touchpoint where Croma interacts with their customer.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52