2022 Abandon Rate Contact Center Technology 
Playvox
NOVEMBER 1, 2022
If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. But one thing many contact centers are missing is a remote work company policy. What Is A Remote Work Policy?
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. Contact channels are proliferating. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. The world around us has never been more ephemeral. Consumer behavior is continuously changing.
NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. Contact channels are proliferating. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. The world around us has never been more ephemeral. Consumer behavior is continuously changing.
NobelBiz
MARCH 7, 2022
Did you notice that your contact rate is low? If yes, then there’s a good chance that you’ve been considering incorporating dialer technologies to improve your operations and agent performances. One of the most critical concerns for contact centers is time management. This system can save you time and money.
Playvox
APRIL 27, 2023
Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.
Expert insights. Personalized for you.
74 
Let's personalize your content