ShepHyken

JUNE 21, 2021

The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? There are plenty of great ideas.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. For 2021 and beyond, the answer is both.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

CSM Magazine

DECEMBER 10, 2021

The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. Understand Your Employee Journey —When it comes to marketing a product, the customer journey is an integral factor in deciding which touchpoints and messages make sense for a specific customer in a specific moment.

Customer Journeys 98

Customer Journeys Omni-Channel Employee Experience Employee Engagement 98

Currency Alliance

OCTOBER 12, 2021

Several airlines and hotel groups did win my preference because of their loyalty program. The Norwegian Rewards program, for example is so transparent that I can redeem my value whenever I want by applying the accumulated points to my next purchase. We also make it easier for any customer touchpoint to become loyalty-enabled.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

ProProfs Chat

AUGUST 6, 2021

We will explore the 20 best employee engagement software in 2021 and compare their features. Bonus Read: Best Online Survey Tools for 2021 | Top Survey Software Compared. Design custom employee satisfaction and eNPS surveys for different employee touchpoints. What is Employee Engagement Software? Forever free plan. Culture Amp.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. Your loyalty program: set the trends for 2021.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40