ShepHyken
FEBRUARY 1, 2021
TotalRetail) These top takeaways will show retailers, many of whom are at least partly online today, where to focus in 2021 so they can optimize their websites and apps, improve customer experience, and drive conversion optimization rates. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. Check it out!
ShepHyken
JUNE 21, 2021
The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? There are plenty of great ideas.
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ShepHyken
OCTOBER 11, 2021
4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Here are the four best ways to make sure your customer service is top-notch in 2021. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? What Makes an Optimal Customer Experience in 2021? by Max Starkov.
Oracle
APRIL 6, 2021
Allow them to check their points balance and review available rewards on the program’s personalized dashboard. Connect your loyalty program to your online store to ensure you capture your shoppers’ purchase information.
delighted
NOVEMBER 20, 2020
For 2021 and beyond, the answer is both. Deloitte reports that in April 2020, ecommerce was up 68% in year-over-year growth and other experts are starting to see a recovery of 50% in foot traffic to stores in recent months, giving light to a possible increasing trend for in-store consumer experiences in 2021.
ShepHyken
APRIL 17, 2020
It will be 2021 before one can see any improvement. If you are offering rewards programs you can show concern by offering extended validity for the redemption of points or coupons. When things become normal these customers will remember and reward you. OECD study estimates that the global GDP will drop below 2.4%
CSM Magazine
DECEMBER 10, 2021
The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. According to one Gallup poll , nearly 50 percent of America’s working population was actively job searching or monitoring job opportunities this past summer.
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