Best Practices for Meeting (and Exceeding) Customer Needs
Stella Connect
NOVEMBER 29, 2021
Here’s what we learned and where we recommend brands focus their customer service efforts. 3: Overall time and effort needed to resolve an issue. #4: 4: Personalized communication and resolution. #5: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 1: Response time. #2:
Let's personalize your content