SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

AUGUST 10, 2017

trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%. To keep up with rising consumer and market expectations, an ever increasing number of companies are now prioritizing becoming customer-led. The race towards customer-centricity is driving some the biggest trends in business technology.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SmartKarrot

JANUARY 5, 2021

He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. He is also one of the Co-organizers of SF Customer Success Meetup.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21